interiors@tides - coastal style, coastal interiors

You can place an order for products through our website or if you prefer by phoning us on (01625) 578105.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or misdescribed.

You can cancel your order before delivery, and up to 7 working days after delivery. To do this, please contact us either by phone on (01625) 578105, email or in writing. We will refund your money, including the original postage charges, within 30 days.

Furniture orders can be cancelled at any point prior to despatch from our warehouse, normally 10 working days. After we receive your order it typically takes 10 working days before the order is ready to be despatched. We will contact you at this time to arrange a delivery date that is convenient for you. You can therefore cancel your furniture order at any time up to the point you have agreed a delivery date, typically 10 working days from when we receive your order. Orders can be cancelled by contacting us either by phone on (01625) 578105, email or in writing. We will refund your money within 30 days once we receive the cancellation. If the item has left our warehouse however (after you have agreed a delivery date) then the full delivery and return costs will have to be incurred.

Due to their nature of production personalised items can only be cancelled within 24 hours of your order. After we receive your order we send you an email requesting confirmation of the details of your personalised item. Once we receive confirmation from you, personalisation of the item can start at any time after that. You can therefore cancel your order for personalised items at any point up to confirming with us that the details of the order are correct, normally within 24 hours. Orders can be cancelled contacting us either by phone on (01625) 578105, email or in writing. We will refund your money within 30 days once we receive the cancellation. If you cancel after you have confirmed the personalised details then a cancellation fee of 20% of the full selling price will be incurred as it is unlikely that we could sell the product to another customer at the full selling price.

When you cancel you do not have to give any reason for the cancellation however a brief explanation would help us to improve the service we offer to customers in the future.

If you cancel after delivery, you must return the goods to us (see below) at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you are unable to return the goods, we will collect them but will have to charge you the full cost of collection. All return items must be resalable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). If the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

With the exception of faulty goods, return postage cannot be refunded and we are unable to give refunds (if applicable) until the goods have been received by us..

Every item in an order is always thoroughly checked prior to despatch. In the unlikely event goods arrive damaged please contact us stating the nature of the problem and we will arrange a replacement for you at no extra charge.

If the goods arrive as described but are found to be faulty within a reasonable time after delivery, then you may reject them and claim a full refund including the cost of returning the item. Please contact us as soon as the fault is found to discuss the matter further.

Nearly all damage occurs during transit. With our delivery service all items are signed for as proof of delivery. Please ensure that prior to signing, you check that the packaging is intact as we are unable to accept claims for damages where the item has been signed for as ‘packaging intact’. Damages will be replaced free of charge, providing that you contact us within 7 days of the item being delivered. All damage claims must be supported by evidence in the form of digital photographs.

In the unlikely event that an item is faulty, you must contact us within 30 days of delivery. Claims for faulty items will need to be supported by evidence in the form of digital photographs.

Taking into account the varying individual conditions to which the furniture could be subject once delivered, we regret we are unable to replace or refund items once 30 days has elapsed since delivery.

If you wish to return an item please contact us by email or phone within 7 working days of receipt of the goods. If contacting by email please include your full name and address, order details and details of the reason for the return and whether you want a refund or a replacement. We will contact you shortly afterwards to organise the return.

With the exception of faulty goods, return postage cannot be refunded and we cannot give order refunds until the goods have been received back.

When returning goods we strongly recommend you obtain proof of posting (free at the Post Office) as we cannot be responsible for parcels lost in transit.

We are unable to refund the cost of collection of orders that have been cancelled after they have been despatched or delivered .

Before ordering, please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £50 to cover the collection cost.

Please be careful to keep the larger packaging materials intact in case the item needs returning. This is essential in preventing the item being damaged on its return. Responsibility for items damaged during return because of inadequate wrapping lies with the customer. We regret we cannot accept returns that do not have their original packaging.

Please label all returned item packaging with your name and address. If there is more than one part to an item, for example a wardrobe that is supplied in three parts, then each individual part must also be labelled with your name and address. No claims for loss can be made against unlabelled items.

Refunds can only be made to the original card of purchase.

Personalised items cannot be refunded or exchanged unless they are faulty.

We will refund your original delivery charge when a product is faulty or damaged.

All refunds when agreed will be made within 30 days.

We do not store or have any access to your credit card information. Nor will we pass any of your personal information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.

Information collected from you will be used only internally by interiors@tides for the following purposes:

• processing your order - confirming stock availability and delivery dates
• sending information to you about our products or services
• replying by either phone or email to your questions or comments
• or as otherwise may be described at the point of collection

If you provide contact information, we may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services.

We may from time to time send you newsletters and details of offers and promotions we are running. You may of course unsubscribe at any time from this simply by emailing us at unsubscribe@interiors-tides.co.uk.

At the start of an order our website fully encrypts any personal details that you enter during the checkout process (and on any account pages) using 128bit SSL (Secure Sockets Layer protocol) technology - look for the 'golden padlock' in your browser. You will not be asked for any card details until you have been redirected to our payment services provider.

We use RBS Worldpay as our payment services provider. Worldpay uses industry strong SSL encryption technology to encrypt your credit card data when you are entering your payment details.

Your card details are entered directly into Worldpay for immediate authorisation and cannot be viewed by any of our staff. Once we have received authorisation from Worldpay we will confirm your order. No credit card data is transmitted to us or is stored by us during this process.

interiors@tides will try to ensure that the information available on the website at any one time is true and accurate but cannot accept responsibility for any errors made.

All sizes are approximate. It is very difficult to accurately portray the actual colour of products or fabrics in a web picture, due to differing screen resolutions, and natural product variations. We endeavour to give the best portrayal of colour, but we cannot guarantee this.

We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services without prior notice.

Our team will do its best to correct errors and omissions as quickly as practicable after being notified of them.

interiors@tides makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

interiors@tides does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

interiors@tides will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law.

The contents of these pages (including pictures, designs, logos, photographs, text and software) are the copyright of interiors@tides. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Additional

These terms and conditions contain the entire agreement between you and interiors@tides relating to your purchase. You are responsible for reading all information in these Terms and Conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

Law

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.